If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Job Description

As a Readmissions Counselor, you'll play a vital role in helping students return to WGU and continue their journey toward a degree and career success. You’ll guide students through the readmission process, provide clarity and encouragement, and collaborate across departments to ensure a seamless experience. Every day, you’ll make a meaningful impact by empowering individuals to achieve their educational goals.

What You'll Do

• Serve as the primary contact for students seeking readmission, balancing inbound and outbound communication via phone, email, and chat

• Proactively follow up with students to ensure all requirements are met for re-enrollment and orientation

• Process and maintain accurate student applications and files, ensuring compliance with WGU and U.S. Department of Education standards

• Provide clear information about programs, policies, and expectations to help students make informed decisions

• Collaborate with Admissions, Financial Services, Faculty, and Transcript Evaluation teams to streamline the readmission process

• Track and report student progress using multiple systems and maintain a strong focus on quality and accuracy

• Contribute to team success by sharing feedback, supporting colleagues, and participating in continuous improvement initiatives

What You'll Bring

Minimum Requirements

• 1–2 years of experience in admissions, enrollment, customer service, or a related field

• Strong oral and written communication skills with a professional phone presence

• Ability to work independently, prioritize outreach efforts, and manage a high-volume pipeline

• Proficiency with Microsoft Office and comfort navigating multiple software systems simultaneously

• Experience working with CRM systems (Salesforce preferred)

• A collaborative, student-focused mindset with adaptability to change and commitment to integrity

Bonus Points if You Have

Preferred Requirements

• Previous experience in higher education or student advising

• Bachelor’s degree or equivalent experience

• Familiarity with WGU programs and competency-based education

• Advanced troubleshooting skills in remote work environments

What to Expect

At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you’ll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here’s what that typically looks like:

• Introductory phone call (~30 minutes): We’ll walk you through who we are at WGU and learn about your relevant experience

• Hiring manager virtual interview

Work Location

This is a full-time, remote position.

While we welcome talented applicants from all backgrounds, WGU is not able to provide visa sponsorship for this specific role.

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