🏔️ Now Hiring: Front Desk Agent

📍 Location: Beaver Creek Village, CO
🏢 Company: Vail Resorts
📅 Employment Type: Full-time | Year-round
💲 Pay Range: $20.00 – $22.48/hour
🕒 Shift Availability: Mornings, evenings, weekends, holidays, and occasional overnights

✨ Create Your Experience of a Lifetime

Ready to live and work in one of the most breathtaking mountain resort communities in the world? Whether you're a seasoned guest services pro or new to hospitality, joining Vail Resorts offers you the opportunity to grow your skills, meet people from all over the world, and enjoy unmatched employee perks.

As a Front Desk Agent, you’re the smiling face of the hotel, welcoming guests, resolving issues, and helping create memorable stays. This role is a great entry point for hospitality careers with significant opportunities for upward mobility.

🎯 Key Responsibilities

Greet and check guests in and out efficiently
Handle guest requests, questions, and concerns professionally
Manage phone calls and internal guest communications
Maintain accurate records and resolve billing discrepancies
Assist with valet duties (cross-training provided)
Ensure a polished, professional appearance and demeanor
Provide top-tier guest service in alignment with Vail’s Epic Service standards
Perform other duties as assigned by management

✅ Must-Have Qualifications

High school diploma or equivalent
Basic computer and data entry skills
Strong communication and interpersonal skills
Ability to work with diplomacy and tact in high-volume guest settings
Must have a clean driving record and pass Vail’s MVR check
Comfortable working a flexible schedule, including holidays and weekends
Previous customer service experience preferred, but not required

🎁 Employee Benefits & Perks

All Full-Time Employees Receive:

Free Epic Pass + free passes for dependents
Free ski and snowboard lessons
Discounts: 40% off retail, lodging, dining, gear, and mountain shuttles
401(k) Retirement Plan
Health Insurance (medical, dental, vision for eligible seasonal employees after 500 hours)
Critical illness and accident plans
Employee Assistance Program
Referral bonuses
Training and professional development

Front Desk Agent

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