🏔️ Now Hiring: Front Desk Agent

📍 Location: Beaver Creek Village, CO
🏢 Company: Vail Resorts
📅 Employment Type: Full-time | Year-round
💲 Pay Range: $20.00 – $22.48/hour
🕒 Shift Availability: Mornings, evenings, weekends, holidays, and occasional overnights

✨ Create Your Experience of a Lifetime

Ready to live and work in one of the most breathtaking mountain resort communities in the world? Whether you're a seasoned guest services pro or new to hospitality, joining Vail Resorts offers you the opportunity to grow your skills, meet people from all over the world, and enjoy unmatched employee perks.

As a Front Desk Agent, you’re the smiling face of the hotel, welcoming guests, resolving issues, and helping create memorable stays. This role is a great entry point for hospitality careers with significant opportunities for upward mobility.

🎯 Key Responsibilities

• Greet and check guests in and out efficiently

• Handle guest requests, questions, and concerns professionally

• Manage phone calls and internal guest communications

• Maintain accurate records and resolve billing discrepancies

• Assist with valet duties (cross-training provided)

• Ensure a polished, professional appearance and demeanor

• Provide top-tier guest service in alignment with Vail’s Epic Service standards

• Perform other duties as assigned by management

✅ Must-Have Qualifications

• High school diploma or equivalent

• Basic computer and data entry skills

• Strong communication and interpersonal skills

• Ability to work with diplomacy and tact in high-volume guest settings

• Must have a clean driving record and pass Vail’s MVR check

• Comfortable working a flexible schedule, including holidays and weekends

• Previous customer service experience preferred, but not required

🎁 Employee Benefits & Perks

All Full-Time Employees Receive:

• Free Epic Pass + free passes for dependents

• Free ski and snowboard lessons

• Discounts: 40% off retail, lodging, dining, gear, and mountain shuttles

• 401(k) Retirement Plan

• Health Insurance (medical, dental, vision for eligible seasonal employees after 500 hours)

• Critical illness and accident plans

• Employee Assistance Program

• Referral bonuses

• Training and professional development