Rooter Hero is a leading provider of residential plumbing and HVAC services, serving multiple units across California and Arizona. We are committed to delivering exceptional customer service, innovative solutions, and operational excellence. As we continue to grow, we are seeking a dynamic leader to drive our operations using the EOS (Entrepreneurial Operating System) framework as our Implementer.

Position Overview:
The President / VP of Operations is a strategic and operational leader responsible for overseeing the day-to-day execution of our multi-unit residential & commercial plumbing and HVAC operations. This role requires a proven track record managing P&L over $100 million, deep industry expertise, and proficiency with ServiceTitan and Sage Intact software. The ideal candidate will be a hands-on Implementer within the EOS model, ensuring that strategic vision translates into operational results, accountability, and a high-performance culture. Additionally, experience leading into a successful private equity transaction is essential, including familiarity with preparing the organization for acquisition, due diligence processes, and post-transaction integration.

Key Responsibilities:

Operational Leadership: Lead, develop, and optimize the company’s residential & commercial plumbing and HVAC operations across multiple locations, ensuring efficiency, quality, and safety standards are met or exceeded.
Strategic Execution: Translate the company’s vision and strategic plan into actionable goals, utilizing the EOS model, with a focus on disciplined execution and continuous improvement.
Financial Management: Oversee P&L management, budgets, and financial forecasting, ensuring revenue targets of over $100 million plus are achieved with optimal profit margins.
Team Development: Build, lead, and mentor a high-performing leadership team and field staff, fostering a culture of accountability, collaboration, and excellence.
Software and Technology: Utilize ServiceTitan to streamline operations, improve service delivery, and enhance reporting and analytics.
Customer Satisfaction: Maintain a customer-centric approach, ensuring high levels of satisfaction and retention.
Compliance and Safety: Ensure all operations comply with local, state, and federal regulations, including safety protocols.
EOS Implementation: Act as the Implementer within the EOS framework, facilitating the rhythm of meetings, scorecards, and accountability charts to drive organizational discipline.

Qualifications:

Private Equity Experience: Demonstrated success in leading organizations through private equity transactions, including preparing the company for sale, supporting due diligence, and post-transaction integration efforts. Experience working closely with private equity investors and understanding the intricacies of such deals is required.
Minimum 5 years of senior management experience in residential plumbing and HVAC operations managing a P&L over $100 million.
Proven success in scaling multi-unit operations within the residential service industry.
Extensive experience with ServiceTitan or similar service management software.
Strong understanding of financial management, including budgeting, forecasting, and profit optimization.
Demonstrated ability to implement and sustain EOS or similar operational frameworks.
Successful track record leading organizations through private equity transactions. Experience in preparing companies for sale, supporting due diligence, and post-deal integration is essential.
Exceptional leadership, communication, and interpersonal skills.
Bachelor’s degree in Business, Engineering, or related field; MBA preferred.

What We Offer:

Very attractive short-term and long-term incentive packages based on performance
Opportunity to lead a growing, reputable organization
Collaborative and innovative work environment
Health, dental, and vision insurance
Professional development and growth opportunities

President / VP of Operations – Residential Plumbing & HVAC (Multi-Unit)