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Description

As a Front Desk Clerk at PCH Resorts, you will be the friendly face welcoming our guests and ensuring they have a pleasant experience from the moment they arrive. Your key responsibilities will include checking guests in and out, managing reservations, answering inquiries, and providing excellent customer service. A typical day will involve assisting guests with their needs, collaborating with team members, and maintaining an organized front desk environment. Your ability to create a warm atmosphere will be essential in ensuring guests feel right at home.

Requirements

High school diploma or GED (required)
Previous front desk or customer-facing hospitality experience (preferred)
Strong customer service and communication skills
Comfortable handling cash and using POS/reservation systems
Must be organized, detail-oriented, and a team player
Flexible availability including weekends and holidays

Nice to Have

Experience with hotel management software
Multilingual skills to communicate with a diverse guest population
Familiarity with local attractions to provide guests with recommendations

Benefits

Competitive hourly wage: $14 - $17 per hour
Paid Time Off to help you recharge
Growth Opportunities for career advancement within the company

About PCH Resorts

PCH Resort Hotels is a Management & Development Company with brand partnerships including Marriott and the Robert Treat Jones Trail, based in Mobile, Alabama. Our m