Description

As a Front Desk Clerk at PCH Resorts, you will be the friendly face welcoming our guests and ensuring they have a pleasant experience from the moment they arrive. Your key responsibilities will include checking guests in and out, managing reservations, answering inquiries, and providing excellent customer service. A typical day will involve assisting guests with their needs, collaborating with team members, and maintaining an organized front desk environment. Your ability to create a warm atmosphere will be essential in ensuring guests feel right at home.

Requirements

• High school diploma or GED (required)
• Previous front desk or customer-facing hospitality experience (preferred)
• Strong customer service and communication skills
• Comfortable handling cash and using POS/reservation systems
• Must be organized, detail-oriented, and a team player
• Flexible availability including weekends and holidays

Nice to Have

• Experience with hotel management software
• Multilingual skills to communicate with a diverse guest population
• Familiarity with local attractions to provide guests with recommendations

Benefits

• Competitive hourly wage: $14 - $17 per hour
• Paid Time Off to help you recharge
• Growth Opportunities for career advancement within the company

About PCH Resorts

PCH Resort Hotels is a Management & Development Company with brand partnerships including Marriott and the Robert Treat Jones Trail, based in Mobile, Alabama. Our mission is to provide exceptional hospitality experiences that create lasting memories for our guests. With a commitment to quality and service, we strive to foster a welcoming environment where our team can thrive and grow.