Join the ModSquad Crew – Customer Support - Higher Education

ModSquad is partnering with a leading educational services provider supporting 6M+ students across North America. We’re seeking enthusiastic, tech-savvy, and detail-oriented Customer Support Representatives to provide best-in-class service to students, parents, and faculty via calls, chats, emails, and SMS.

⏳ Contract Type: Seasonal (July–September)
🕑 Schedule: Part-time, 20+ hours/week (self-scheduled)
📍 Location: Fully Remote (JAM, DOM, MEX, CRI eligible)

🛠 What You'll Do

Handle inbound customer inquiries across multiple channels (voice, chat, email, SMS)
Troubleshoot issues related to online orders, course materials, or platform access
Channel the energy and identity of college campuses in every interaction
Use multiple applications simultaneously to manage support efficiently
Maintain high-quality service under time constraints

🎯 Must-Have Qualifications

Prior experience in customer support or helpdesk roles
Comfortable multitasking across support platforms
Basic technical troubleshooting skills
High-speed internet (50+ Mbps) and dedicated workstation
Ability to commit through September
Available on weekends (8+ hours)

🌟 Bonus Points

Experience using Zendesk or similar support tools
Passion for education or familiarity with campus culture
Dual monitors for efficiency

🎁 Benefits (If Hired as a Contractor)

Note: Most ModSquad remote roles are 1099/contractor positions. Contractors typically do not receive traditional benefits, but here’s what may apply:

Flexible self-scheduling
Fully remote (WFH) setup
Supportive virtual community of Mods
Potential for long-term projects or renewal after seasonal role ends

Note: If converted to employee status in certain regions, benefits may include healthcare, PTO, or retirement options.

Workforce Analyst

Remote Customer Support