Join the ModSquad Crew – Customer Support - Higher Education

ModSquad is partnering with a leading educational services provider supporting 6M+ students across North America. We’re seeking enthusiastic, tech-savvy, and detail-oriented Customer Support Representatives to provide best-in-class service to students, parents, and faculty via calls, chats, emails, and SMS.

⏳ Contract Type: Seasonal (July–September)
🕑 Schedule: Part-time, 20+ hours/week (self-scheduled)
📍 Location: Fully Remote (JAM, DOM, MEX, CRI eligible)

🛠 What You'll Do

• Handle inbound customer inquiries across multiple channels (voice, chat, email, SMS)

• Troubleshoot issues related to online orders, course materials, or platform access

• Channel the energy and identity of college campuses in every interaction

• Use multiple applications simultaneously to manage support efficiently

• Maintain high-quality service under time constraints

🎯 Must-Have Qualifications

• Prior experience in customer support or helpdesk roles

• Comfortable multitasking across support platforms

• Basic technical troubleshooting skills

• High-speed internet (50+ Mbps) and dedicated workstation

• Ability to commit through September

• Available on weekends (8+ hours)

🌟 Bonus Points

• Experience using Zendesk or similar support tools

• Passion for education or familiarity with campus culture

• Dual monitors for efficiency

🎁 Benefits (If Hired as a Contractor)

Note: Most ModSquad remote roles are 1099/contractor positions. Contractors typically do not receive traditional benefits, but here’s what may apply:

• Flexible self-scheduling

• Fully remote (WFH) setup

• Supportive virtual community of Mods

• Potential for long-term projects or renewal after seasonal role ends

Note: If converted to employee status in certain regions, benefits may include healthcare, PTO, or retirement options.