HGS is Hiring a Customer Service Representative!

Location: Remote (U.S. Based)
Schedule: Full-Time, Flexible Shifts Available
Pay Rate: $14.75 – $16.00/hour (based on experience)
Employment Type: Permanent, Full-Time
Averaging Agreement: 40 hours/week

Overview

Join a collaborative and engaging environment where your goal is to make a positive impact on people’s day! At HGS, we’ll train you to become an expert in your field so you can confidently deliver an amazing customer experience. You’ll handle customer inquiries, connect with customers about their experience, and ensure every interaction is handled with care, empathy, and professionalism.

If you’re passionate about helping others and enjoy working in a supportive team environment — this is the perfect role for you!

Responsibilities

Communicate with customers via inbound and outbound calls, as well as email channels.
Identify customer needs through active listening, emotional intelligence, and thoughtful follow-up questions.
Research and provide accurate, timely responses using company knowledgebases and tools.
Document customer interactions, needs, and outcomes in the appropriate system.
Deliver a “WOW” experience in every interaction through ownership, empathy, and strong communication skills.
Participate in regular 1:1 coaching sessions to support growth and performance goals.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
Minimum of 6 months of customer service experience.
Demonstrates a caring, supportive, and friendly nature in every interaction.
Comfortable using computers, multiple monitors, and various applications.
Familiar with Android and iOS mobile platforms.
Results-oriented, with the ability to provide thoughtful recommendations and solutions to customers.

Benefits

Competitive pay: $14.75 – $16.00/hour, plus overtime opportunities.
Medical, Dental, and Vision benefits (best in class).
Tuition Reimbursement and Refer-A-Friend bonuses.
Employee Assistance Programs for personal and professional well-being.
Flexible scheduling to fit your lifestyle.
Career advancement in a fast-growing, global organization.
A people-focused culture where you’ll make lifelong connections and friendships.