Senior Customer Service Representative

📍 Location: Tucson, AZ
💰 Salary: $19.06 – $23.82 per hour ($38,405 – $47,997 annually)
Employment Type: Full-Time

About GEICO

At GEICO, we’ve built an iconic brand by protecting millions of customers with quality coverage — and being there when they need us most. Our culture thrives on innovation, shared success, and delivering excellent service. When you join GEICO, you’re not just starting a job — you’re building a career with endless growth opportunities, comprehensive rewards, and supportive leadership.

Why Join GEICO?

💵 $1,500 sign-on bonus for candidates with a Personal Lines license
💵 $1,000 completion incentive after training (approx. 6 months)
🌙 10% evening shift differential and 20% weekend shift differential
📈 Career growth opportunities with mentorship and coaching
🏆 Employee engagement and recognition programs
🩺 Comprehensive Total Rewards package including:
- Medical, dental, vision, and mental health support
- 401K savings plan with 6% match from day one
- Tuition assistance & certification support
- Fertility, adoption, and family-friendly benefits
- Flexibility to work anywhere in the U.S. up to 4 weeks/year

What You’ll Do

As a Senior Customer Service Representative, you’ll be the first point of contact for policyholders, providing outstanding service and ensuring a seamless experience. You’ll:

Take inbound calls from existing customers.
Answer billing questions, make policy changes, and provide product recommendations.
Showcase active listening, build trust, and grow customer satisfaction.
Work in a fast-paced, high-volume call center environment.
Adapt quickly to new processes, systems, and feedback.

Qualifications & Skills

12+ months of contact center or customer-facing service experience required
Strong ability to deliver outstanding customer service
Excellent communication skills and active listening
Ability to thrive in a fast-paced, high-volume environment
Strong computer skills and ability to multi-task
Minimum high school diploma or equivalent

Preferred Qualifications

Associate’s degree or higher
Active Personal Lines insurance license (extra pay incentive available)

The GEICO Pledge: Great Company. Great Culture. Great Rewards. Great Careers.

At GEICO, we help people through life’s twists and turns, while fostering a culture of inclusion, belonging, and integrity. We provide careers where you can learn, grow, and thrive — all while being recognized and rewarded for your contributions.

👉 Apply Today!
Join GEICO in Tucson as a Senior Customer Service Representative and start building a career filled with purpose, growth, and rewards.