Senior Customer Service Representative

📍 Location: Tucson, AZ
💰 Salary: $19.06 – $23.82 per hour ($38,405 – $47,997 annually)
Employment Type: Full-Time

About GEICO

At GEICO, we’ve built an iconic brand by protecting millions of customers with quality coverage — and being there when they need us most. Our culture thrives on innovation, shared success, and delivering excellent service. When you join GEICO, you’re not just starting a job — you’re building a career with endless growth opportunities, comprehensive rewards, and supportive leadership.

Why Join GEICO?

• 💵 $1,500 sign-on bonus for candidates with a Personal Lines license

• 💵 $1,000 completion incentive after training (approx. 6 months)

• 🌙 10% evening shift differential and 20% weekend shift differential

• 📈 Career growth opportunities with mentorship and coaching

• 🏆 Employee engagement and recognition programs

• 🩺 Comprehensive Total Rewards package including:

  • Medical, dental, vision, and mental health support

  • 401K savings plan with 6% match from day one

  • Tuition assistance & certification support

  • Fertility, adoption, and family-friendly benefits

  • Flexibility to work anywhere in the U.S. up to 4 weeks/year

What You’ll Do

As a Senior Customer Service Representative, you’ll be the first point of contact for policyholders, providing outstanding service and ensuring a seamless experience. You’ll:

• Take inbound calls from existing customers.

• Answer billing questions, make policy changes, and provide product recommendations.

• Showcase active listening, build trust, and grow customer satisfaction.

• Work in a fast-paced, high-volume call center environment.

• Adapt quickly to new processes, systems, and feedback.

Qualifications & Skills

• 12+ months of contact center or customer-facing service experience required

• Strong ability to deliver outstanding customer service

• Excellent communication skills and active listening

• Ability to thrive in a fast-paced, high-volume environment

• Strong computer skills and ability to multi-task

• Minimum high school diploma or equivalent

Preferred Qualifications

• Associate’s degree or higher

• Active Personal Lines insurance license (extra pay incentive available)

The GEICO Pledge: Great Company. Great Culture. Great Rewards. Great Careers.

At GEICO, we help people through life’s twists and turns, while fostering a culture of inclusion, belonging, and integrity. We provide careers where you can learn, grow, and thrive — all while being recognized and rewarded for your contributions.

👉 Apply Today!
Join GEICO in Tucson as a Senior Customer Service Representative and start building a career filled with purpose, growth, and rewards.