Description

As a Technical Support Analyst at Capgemini, you will play a vital role in ensuring our customers receive top-notch support in a technical environment. Your day will involve troubleshooting issues, assisting customers with remote access software, and providing solutions related to Point of Sale (POS) systems. You will work within a collaborative team, managing tickets efficiently and communicating with clients to guarantee their satisfaction. Every day brings new challenges, and your expertise will help us maintain our high service standards.

Requirements

At least 2 years of experience providing remote support to customers in a technical environment.
Minimum 2 years of experience in a Technical Call Center, IT Help Desk, or similar technical support roles.
Basic skills in network troubleshooting to resolve connectivity issues.
Experience working with Point of Sale (POS) systems effectively.
Familiarity with ticketing systems for tracking issues and solutions.
Proficient in using remote access software for assisting clients.
Bilingual capabilities (speak, read, and write) to assist a diverse client base.
A High School Diploma or equivalent GED (General Educational Development) is required.

Nice to Have

Experience with various POS software platforms and troubleshooting techniques.
Knowledge of ITIL (Information Technology Infrastructure Library) best practices.
Familiarity with CRM (Customer Relationship Management) software.
Strong communication skills to convey technical information clearly to customers.

Benefits

Competitive salary range between $55,000 and $65,000.
Paid Time Off for work-life balance.
401k Retirement plan to secure your financial future.
Comprehensive Health Care and Dental coverage.
Growth Opportunities to advance your career.
Regular Pay Reviews to recognize your contributions.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, empowering businesses with innovative solutions and expertise to thrive in a rapidly evolving market. Our mission is to bring a human touch to technology, improving the lives of our clients and their customers alike. With a strong emphasis on teamwork and integrity, we nurture a culture of collaboration and shared success. Join us in our commitment to delivering excellence and driving change!