Description

As a Technical Support Analyst at Capgemini, you will play a vital role in ensuring our customers receive top-notch support in a technical environment. Your day will involve troubleshooting issues, assisting customers with remote access software, and providing solutions related to Point of Sale (POS) systems. You will work within a collaborative team, managing tickets efficiently and communicating with clients to guarantee their satisfaction. Every day brings new challenges, and your expertise will help us maintain our high service standards.

Requirements

• At least 2 years of experience providing remote support to customers in a technical environment.
• Minimum 2 years of experience in a Technical Call Center, IT Help Desk, or similar technical support roles.
• Basic skills in network troubleshooting to resolve connectivity issues.
• Experience working with Point of Sale (POS) systems effectively.
• Familiarity with ticketing systems for tracking issues and solutions.
• Proficient in using remote access software for assisting clients.
• Bilingual capabilities (speak, read, and write) to assist a diverse client base.
• A High School Diploma or equivalent GED (General Educational Development) is required.

Nice to Have

• Experience with various POS software platforms and troubleshooting techniques.
• Knowledge of ITIL (Information Technology Infrastructure Library) best practices.
• Familiarity with CRM (Customer Relationship Management) software.
• Strong communication skills to convey technical information clearly to customers.

Benefits

• Competitive salary range between $55,000 and $65,000.
• Paid Time Off for work-life balance.
• 401k Retirement plan to secure your financial future.
• Comprehensive Health Care and Dental coverage.
• Growth Opportunities to advance your career.
• Regular Pay Reviews to recognize your contributions.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, empowering businesses with innovative solutions and expertise to thrive in a rapidly evolving market. Our mission is to bring a human touch to technology, improving the lives of our clients and their customers alike. With a strong emphasis on teamwork and integrity, we nurture a culture of collaboration and shared success. Join us in our commitment to delivering excellence and driving change!