Description

As a User Support Technician at SGS Consulting, you will be the friendly face that helps our clients navigate their technical challenges. Your day will involve answering questions, troubleshooting issues, and providing expert guidance to ensure our users can fully utilize our services and tools. You will work closely with both clients and internal teams to resolve any technical problems promptly, contributing to an outstanding customer experience.

Requirements

• Proven experience in a technical support role or similar position.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent communication skills, both verbal and written.
• Ability to troubleshoot and solve problems quickly and effectively.
• Detail-oriented with strong organizational skills.

Nice to Have

• Experience with remote desktop applications and help desk software.
• Knowledge of common networking and security protocols.
• Familiarity with customer service best practices.
• Technical certifications related to IT support (e.g., CompTIA A+, ITIL).

Benefits

• Competitive hourly wage of $30.
• Growth opportunities to advance your career.

About SGS Consulting

SGS Consulting is a client-centric organization that offers innovative solutions and expert advice to help businesses achieve their goals. With a focus on workforce management, technology, and business processes, SGS aims to reduce expenses, mitigate risks, and enhance operational efficiency for its clients. Our values revolve around integrity, quality service, and a commitment to empowering businesses through technology.