Tailored Management
Training Req - Customer Service Representative - Remote
Columbus, OH
Tailored Management is a global staffing firm that specializes in partnering with large organizations to provide contingent labor solutions in a VMS/MSP environment.
Job Description
Training Req - Customer Service Representative
Posted: Friday, 6/6/2025
Job Tittle: Customer Service Representative
Location: 4343 Easton Commons, Columbus, OH 43219- Fully Remote for Training then On-Site.
Shift:
Pay Rate: $19.17 per Hour
Contract Length: 6 months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!
Target Start Date: *upon completion of new hire onboarding.
This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement!
Job Description
Responsibilities
Skills Required
Education and Other Requirements
Location: 4343 Easton Commons, Columbus, OH 43219- Fully Remote for Training then On-Site.
Shift:
- Training Hours (Fixed): Monday to Friday, 9:30 AM – 6:00 PM (local time) for approximately two weeks, followed by the assignment of new shifts.
- Post-Training Work Hours: Candidates must be available between 8:00 AM – 11:00 PM EST (8 Hours work/Per day) as per assigned shifts.
- Weekend Shifts: If shifts include weekends, candidates will work either Saturday or Sunday (not both), between 8:00 AM – 10:00 PM EST.
Pay Rate: $19.17 per Hour
Contract Length: 6 months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!
Target Start Date: *upon completion of new hire onboarding.
This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement!
Job Description
- In this role, you will be assisting working for a Fortune 500 Financial Giant handling incoming calls and providing account service and resolution.
- This is a high-volume environment that will allow for growth opportunities while you're servicing members with their address changes, account understanding, password resets, etc.
Responsibilities
- Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
- Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
- Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries.
- Successful applicants will be highly professional, career driven, and committed to World-Class Service.
- Ability to contribute in a fast paced, team-oriented environment.
- Aptitude to multi-task and adjust quickly to change in a busy financial service center
Skills Required
- Ability to contribute in a fast paced, team-oriented environment.
- Aptitude to multi-task and adjust quickly to change in a busy financial service center
Education and Other Requirements
- College degree preferred
- Possess general knowledge of financial markets.
- Previous contact center experience
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