Pay Rate: (USD)***/hour

What Account Management contributes to ***

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
The Managed Care Department has a Pharmacy Services Administrative Organization (PSAO) solution that acts as a pharmacy's back office to our customers. The Solutions Enrollment Specialist role will be responsible for servicing our customers enrolling into the solution within a certain territory. The individual who assumes this role must be attentive to detail, adaptable to various industry changes, and have exceptional customer service skills.
Accountabilities:
PSAO onboarding knowledge
Deliver excellent customer service
Maintain knowledge of PSAO member requirements
Collaborate with internal and external teams
Share knowledge and expertise
Actively seek feedback and use as an opportunity for process improvement, personal development, etc.
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes action to resolve
Applies judgment within defined parameters
Receives general guidance and may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy

Qualifications
Bachelors degree or equivalent experience preferred
2-4 years experience
Managed Care knowledge preferred
Strong communication skills
Excel user knowledge

Qualifications
Bachelors degree or equivalent experience preferred
2-4 years experience
Managed Care knowledge preferred
Strong communication skills
Excel user knowledge