Role: Solutions Center Representative
Location: Remote for training (first 4 weeks) then hybrid, T/Th/F WFH and M/W in office at 18700 North Hayden Rd., Scottsdale, AZ
Pay Rate: $19/hour, paid weekly
Schedule: 8am – 5pm, Monday - Friday
Assignment Length: 6-12 months as W2 employee of Tailored Management; Role is designed to be contract-to-hire but based on performance, attendance and business need
Target Start Date: June 2, 2025 pending completion of new hire onboarding

Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications

• Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1 year in customer service or sales
• Skills:
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.