·        Leadership & Team Development

·        Lead, mentor, and develop the residential leasing team, fostering a culture of accountability, collaboration, and continuous improvement.

·        Create and implement structured training and professional development programs to build staff competencies and promote career growth.

·        Set clear individual and team performance goals aligned with company objectives; monitor progress through regular performance reviews and data-driven metrics.

·        Provide real-time coaching and feedback to enhance team effectiveness and motivation.

·        Model professional excellence and empower employees to deliver an exceptional resident experience.

·        Operational Excellence & Strategic Management

·        Oversee all aspects of residential property operations—including leasing, renewals, and resident relations—through effective delegation and team leadership.

·        Partner with the Director of Residential Housing and Maintenance leadership to plan and execute property improvements, budgeting priorities, and long-term operational strategies.

·        Utilize AppFolio and other technology platforms to ensure accurate, compliant, and efficient property management operations.

·        Establish, track, and analyze key performance indicators (KPIs) for occupancy, rent growth, retention, and resident satisfaction; use data insights to inform decision-making and drive results.

·        Ensure compliance with all local, state, and federal housing regulations and Fair Housing laws.

·        Resident Experience & Relationship Management

·        Lead the team in delivering a high-quality resident experience that supports retention and a positive community reputation.

·        Oversee the resolution of escalated resident concerns and disputes, ensuring fair, timely, and satisfactory outcomes.

·        Collaborate with ownership and leadership teams to optimize financial performance while maintaining resident satisfaction and operational excellence.

·        Performance & Accountability

·        Build a results-oriented culture grounded in transparency, data-driven goals, and personal accountability.

·        Evaluate and adjust team strategies to ensure continuous improvement in leasing performance and operational efficiency.

·        Prepare and present performance reports to leadership, highlighting successes, opportunities, and strategic recommendations.