Description

As a Remote Support Agent at The Office Gurus, you will play a vital role in providing exceptional customer service from the comfort of your own home. Your key responsibilities will include assisting customers with their inquiries, troubleshooting problems, and ensuring a high level of satisfaction with our services. A typical day will involve interacting with clients via phone, chat, or email, addressing their concerns promptly, and documenting necessary information. You’ll be part of a supportive team, continuously learning and growing in a dynamic work environment.

Requirements

• 2 or more years of previous remote customer service experience
• Reliable, high-speed home internet connection
• A quiet and professional work-from-home environment

Nice to Have

• Experience in a call center or technical support role
• Ability to handle multiple tasks effectively while maintaining attention to detail
• Proficiency in using various customer service software and tools

Benefits

• Competitive salary ranging from $19 to $22 per hour
• Paid Time Off (PTO)
• 401k Retirement plan
• Comprehensive Health Care coverage
• Dental benefits
• On-the-Job Training to enhance your skills
• Growth Opportunities within the company
• Overtime Pay available
• Participation in a Monthly Bonus Program
• Hiring Bonus for new employees

About The Office Gurus

The Office Gurus is a global call center and business process outsourcing provider dedicated to delivering outstanding call center solutions. We specialize in bilingual contact center services, customer care, telemarketing, and lead generation. Our mission is to empower businesses by providing innovative and effective customer support while maintaining a commitment to excellence in service. With a strong emphasis on teamwork and growth, we value our employees and strive to create a positive and impactful work environment.