Chronic Care Staffing is Hiring a Remote RPM Coordinator!

Location: Remote
Employment Type: Full-Time
Pay Range: $19.50 – $24.00/hour

About the Role

Chronic Care Staffing is seeking a Remote RPM Coordinator to support patients in managing chronic and high-risk conditions through Remote Patient Monitoring (RPM). You will play a key role in monitoring biometric data, educating patients on device usage, escalating critical findings, and coordinating care with providers to improve patient outcomes and reduce hospitalizations.

Responsibilities

• Conduct onboarding and device education calls for new RPM patients.

• Monitor incoming biometric data (blood pressure, glucose, weight, oxygen saturation) daily.

• Identify abnormal readings/trends and escalate per protocol.

• Perform monthly engagement calls to assess patient condition and address concerns.

• Troubleshoot device connectivity and usage issues.

• Communicate effectively with patients and caregivers regarding goals and progress.

• Promote adherence to individualized care plans.

• Accurately document interactions in EHR/RPM platforms.

• Educate patients on lifestyle changes and condition management.

• Comply with CMS RPM billing and documentation guidelines.

• Maintain productivity expectations for monitoring and outreach.

Requirements

Must Have Criteria

• Unencumbered active compact LPN/RN license.

• Active BLS certification.

• Proficiency with EHR systems and Google Suite.

• Recent experience in a clinical or CCM setting.

• Ability to work independently in a HIPAA-compliant home office.

• Strong problem-solving, documentation, and communication skills.

• Ability to meet call volume and productivity expectations.

Nice to Have

• Knowledge of CCM/RPM protocols and billing requirements.

• Prior experience in care coordination, chronic care, transitional care, or remote patient monitoring.

• Familiarity with community resources and patient/family education.

• Background in quality measures, reporting, or CMS compliance.

• Demonstrated teamwork in a remote environment.

• Additional certifications/coursework in care management or case management.

Home Office Requirements

• HIPAA-compliant workspace with locked door and distraction-free environment.

• High-speed internet.

• CCS-approved computer with dual monitors.

Benefits

• Paid Time Off (PTO)

• Medical & Dental Care

• On-the-Job Training

• No Weekend Work

• Growth Opportunities

• Vision, 401k, and Incremental PTO Increases