Chronic Care Staffing is Hiring a Remote Care Coordinator!

Summary of Position: 

The Care Coordinator is a trained professional that helps patients manage their chronic conditions by calling patients monthly. Monthly calls will include assessing current health status, educating patients about their chronic conditions, answering questions and acting as a resource between the patient and the provider, addressing any urgent patient needs, and following up on any changes in patient condition. 

Job Duties & Responsibilities Include but are Not Limited to: 

● CCM monthly calls or verbal enrollments. 

● Other services such as Health Risk Assessments, Transitional Care Management, Remote Patient Monitoring, etc. 

● Communicate with patients and family members about their chronic conditions, medications, quality measures, barriers to care, and practice specific requests. 

● Communicate effectively with providers, staff, and other healthcare professionals.

● Promote adherence to a care plan, developed in coordination with the patient, primary care provider, and family/caregiver(s). 

● Increase patients’ ability for self-management, shared decision-making, and assist patients in reaching established goals. 

● Medication reconciliation. 

● Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing healthcare costs 

● Represent CCS in a caring and professional manner to providers and other healthcare professionals. ● Comply with organizational guidelines and healthcare laws and regulations, including CMS guidelines.

● Be flexible and a team player. 

● Maintain expected call volume (see Call Expectations Policy). 

Requirements

Required Skills and Qualifications: 

• Unencumbered active CMA/RMA certificate or unencumbered active compact license LPN/RN.

• Active BLS certification 

• In-clinic experience (primary care, geriatrics, internal medicine)

• Ability to plan and organize time effectively, work independently and show good judgment. Excellent problem solving, clinical reasoning, and critical thinking skills. 

• Ability to communicate effectively both verbally and in writing. 

• Knowledge of CCM regulations and of CCM billing requirements. 

• High proficiency in working within EHR systems. 

• Operational knowledge of Google Suite, Atlas, and other required software.

Nice to Have:

• Prior experience in care coordination, chronic care management, transitional care, or remote patient monitoring

• Familiarity with community resource navigation to support patient care

• Experience in patient/family education on chronic conditions and medications

• Background in quality measures, reporting, or CMS compliance

• Demonstrated team-player mindset in a remote environment

• Additional certifications or coursework related to care management or case management

Home Office: 

Care Coordinators must have a HIPAA compliant workplace that is free of any distractions. The workplace must be in a room with a locked door to prevent accidental PHI disclosures. The home office must have high speed internet and a CCS approved computer with two monitors.  

Physical Demand: 

Includes but is not limited to: vision, hearing, repetitive motion, typing, and sedentary extended viewing of a work environment computer screen. 

Reasonable accommodations may be made, with advanced notice, to enable individuals with disabilities in order to perform the essential functions and expectations of the position without compromising patient care.

Benefits

• PTO

• Medical & Dental Care

• On-the-Job Training

• No Weekend Work!

• Growth Opportunities