Duties:
These positions will be onsite at the office in Plano, TX (1640 Dallas Pkwy, Plano, TX, 75093)
Candidates must live within a 30 mile radius of the office location. Candidates that live without this radius should not be submitted at this time.
No absences/time off will be approved during the training period and any candidates that have pre-planned time off during January/Feb (or during the 6-8 week training period) should not be submitted.
Contributes to the Provider Relations job family in a support capacity. Supports and maintains positive relationships with health care professionals within the network. Provides high quality service to health care professionals. Provide assistance regarding education, contract questions and non-routine claim issues. Coordinates communications process on such issues as administrative and medical policy, reimbursement and provider utilization patterns. Assists providers in contract compliance and credentialing issues. Assists with preparation or modification of provider contracts. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Provider Relations.
Skills:
TOP 3 NON-NEGOTIABLE SKILLS
Computer Proficiency
Prior Call Center Experience
Ability to work within a team environment and be a direct contributor
Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
Strong interpersonal skills, establishing rapport and working well with others
Strong customer service skills
Computer proficiency, willing to learn new systems
Ability to work in a goal orientated environment
Ability to meet high standards for attendance
Computer proficiency, willing to learn new systems
Previous Outbound or Inbound Call Center, 2 years is ideal
Microsoft Suite skills
Ability to talk and type simultaneously
Self-starter, not afraid to ask questions when needed
Excellent written and verbal communication skills
Phone etiquette
Education:
High School Diploma or Equivalent
Languages:
English Read Write Speak