Duties:
These positions will be onsite at the office in Plano, TX (1640 Dallas Pkwy, Plano, TX, 75093)
Candidates must live within a 30 mile radius of the office location. Candidates that live without this radius should not be submitted at this time.
No absences/time off will be approved during the training period and any candidates that have pre-planned time off during January/February (or during the first 90 days) should not be submitted.
During first 90 days, 2nd absence is grounds for termination
Delivers straightforward administrative and/or other basic business services in Provider Data. Maintains current provider data for the largest, most complex account structures. Maintains provider data to ensure the quality of the network. Coordinates provider enrollment, and assists with coordination of meetings with providers for training, contracting, and reporting. May be responsible for reporting and tracking provider calls and complaints. Updates directories for all contracted organizations. Issues tend to be routine in nature. Good knowledge and understanding of Provider Data and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
Skills:
TOP 3 NON-NEGOTIABLE SKILLS
Computer Proficiency
Courageous - to do cold calls
Ability to work within a team environment and be a direct contributor
Strong interpersonal skills, establishing rapport and working well with others
Strong customer service skills
Computer proficiency, willing to learn new systems
Ability to work in a goal orientated environment
Ability to meet high standards for attendance
Previous Outbound or Inbound Call Center, 2 years is ideal
Prior experience working in a dental or medical healthcare environment
Basic healthcare terminology
Microsoft Suite skills
Ability to talk and type simultaneously
Self-starter, not afraid to ask questions when needed
Excellent written and verbal communication skills
Outbound phone etiquette
Cold calling is required to do for this position
Education:
High School Diploma or Equivalent
Languages:
English Read Write Speak