Position Title: Customer Care Advocate
Location: Warwick, RI Post Training Fully remote role
Training is Onsite (5-7 weeks) Pay Rate: $20.00/hour (W2) – Paid Weekly
Assignment Length: 6 Months (Extension possible based on performance, attendance, and business needs)
Benefits: Paid weekly, health, dental vision insurance available! Training Schedule: - Mandatory Onsite Training & Nesting: 5 weeks training 2 weeks nesting (total 7 weeks at Warwick office)
- Ongoing Work: Primarily remote after certification, with one office visit per month
- Hours After Training: 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
- No time off permitted during training & nesting
- If experiencing home internet/system issues, employees must report onsite until resolved
Role Overview:
As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.
Key Responsibilities: - Provide exceptional customer service while fostering positive relationships
- Respond to inbound calls regarding insurance policies, coverage, and account access
- Research and resolve inquiries using multiple systems
- Collaborate with internal teams to address customer needs and escalate issues as needed
- Maintain a high standard of professionalism in both remote and in-office settings
Required Qualifications: - Must reside within a commutable distance to Warwick, RI
- 1–2 years of experience in customer service (call center, retail, hospitality, etc.)
- Familiarity with Microsoft Office and multitasking across applications
- Previous insurance or call center experience a plus
- High school diploma or GED
- Availability to work any shift between 8:00 AM – 11:00 PM EST, Monday through Friday
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