Manager: Michelle Rivera

Job Title: Customer Service Representative

Number of positions: 15

Start Date: 9/22/2025

Estimated End Date: 2/27/2026

Schedule Notes:

Schedule Post-Training: Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production T

Training Schedule: 8:30-5pm EST (4-6 weeks)

One or Two new hires may be put on an earlier shift if business needs.

*Pharmacy, Insurance, Call center experience is preferred*

Responsibilities:

This position is 100% remote and candidates can be sourced from across the US as long as they're able to support the EST schedule.
Candidates must have a quiet and private working environment.

Candidates must have a reliable, high-speed internet connection.

Candidates must have a hard-wired internet connection to connect into the equipment - WiFi connection will not suffice.

*Do not submit candidates that have previous time off during the first 6 weeks

· Request Timeline:

· Interviews will start the week of 8/20 and conclude by 8/27 (please ensure candidates are available during this timeframe)

· Offers will be sent out between 8/28-29

The position you applied for is our inbound insurance phone queue for advanced therapy drugs. These drugs are prescribed for pulmonary fibrosis and pulmonary hypertension. The contract will start 09/22/2025 threw 2/27/2026. With this job you will make and/or take phone calls regarding insurance benefits, shipments, prior authorization and copays. Training hours are 8:30-5pm EST with a 30 minute lunch. Your schedule after training may or may not differ depending on work volume. Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production.

Delivers straightforward administrative and/or other basic business services in Customer Service. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision.

Skills/Requirements:

• Pharmacy background is not necessary but preferred
• Call Center experience is preferred
• Previous work at home experience
• Computer and desk phone savvy
• Reliable
• Great attendance
• With this job you will make and take calls daily

Education:

• High School Diploma