Create Meaningful Patient Experiences as a Patient Representative! 

Are you passionate about delivering exceptional customer service to patients? Our client is searching for a Patient Representative to join their vibrant, fast-paced team, where you'll play a key role in ensuring a positive and impactful patient experience!

Location: Boston, MA, fully onsite

Duration: Direct hire!

Hours: Monday-Friday 6:00am - 2:30pm

Pay: $22/hour

Responsibilities:

• Verify complex appointment sets for patients, ensuring adherence to scheduling guidelines
• Obtain and enter lab orders from providers, maintaining accuracy and confidentiality
• Perform front desk check-in functions, including patient identification verification
• Create orders and import outside images from digital media into Epic
• Manage patient CDs, ensuring efficient intake
• Deescalate patient grievances while maintaining high customer service standards
• Ensure compliance with all organizational policies, including HIPAA regulation

Qualifications:

• Must have at least 2 years of medical administrative experience in a fast-paced setting
• Bachelor's degree is strongly preferred
• Exceptional customer service abilities, especially under pressure

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.
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