Chronic Care Staffing (Mock Calls)

Mock Call for Remote Care Coordinator - RPM - Remote

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Chronic Care Staffing, LLC is headquartered in Charleston, South Carolina with clients across the United States. Since 2015, CCS has worked with health systems and practices of all sizes with an industry leading clinical approach to patient health management. Our programs are designed to optimize care for patients while generating revenue for our clients.

Job Description

Mock Call for Remote Care Coordinator - RPM

Posted: Friday, 12/12/2025

RPM Progress Note (Scenario for Orientee)

Make sure to copy this Patient Progress Note before you start the call, or here is the link to open this note in a separate window:

https://drive.google.com/file/d/1I9Inb1bT2kp2jxqGkOw-0OucGRlQ3qNA/view?usp=sharing

You’ll want it in front of you during the call.

Patient: Wilma Shire

DOB: 11/14/1955

Date: __________

Program: Remote Patient Monitoring (RPM)

Condition Monitored: Malignant Hypertension

Reason for RPM Alert Call:

Critical BP alert received through the RPM platform. Patient’s current BP reading is 153/105, which is above the patient’s assigned safe range of 80–140 systolic / 55–90 diastolic. Follow-up call required to assess symptoms and determine need for escalation.

Recent History:

  • Recently diagnosed with acute sinus infection.

  • Completed Zithromax 3 days ago.

  • Currently taking an over-the-counter decongestant for cold/sinus symptoms.

RPM Data:

  • Current BP: 153/105

  • Trend: Readings over the last several days have been borderline but within range until today.

  • No missed data uploads.

Symptoms Reported:

  • Shortness of breath

  • Racing heart / palpitations

  • Denies chest pain, severe headache, vision changes, confusion, neurological symptoms, or weakness.

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