Chronic Care Staffing (Mock Calls)
Mock Call for Remote Care Coordinator - RPM - Remote
Job Description
Mock Call for Remote Care Coordinator - RPM
RPM Progress Note (Scenario for Orientee)
Make sure to copy this Patient Progress Note before you start the call, or here is the link to open this note in a separate window:
https://drive.google.com/file/d/1I9Inb1bT2kp2jxqGkOw-0OucGRlQ3qNA/view?usp=sharing
You’ll want it in front of you during the call.
Patient: Wilma Shire
DOB: 11/14/1955
Date: __________
Program: Remote Patient Monitoring (RPM)
Condition Monitored: Malignant Hypertension
Reason for RPM Alert Call:
Critical BP alert received through the RPM platform. Patient’s current BP reading is 153/105, which is above the patient’s assigned safe range of 80–140 systolic / 55–90 diastolic. Follow-up call required to assess symptoms and determine need for escalation.
Recent History:
Recently diagnosed with acute sinus infection.
Completed Zithromax 3 days ago.
Currently taking an over-the-counter decongestant for cold/sinus symptoms.
RPM Data:
Current BP: 153/105
Trend: Readings over the last several days have been borderline but within range until today.
No missed data uploads.
Symptoms Reported:
Shortness of breath
Racing heart / palpitations
Denies chest pain, severe headache, vision changes, confusion, neurological symptoms, or weakness.
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