JOB TITLE: Sr. Specialist, Learning Development & Delivery


What Learning Development & Delivery contributes to ***

Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.



Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.


Responsibilities

Possesses an outstanding virtual (vILT) facilitation skill set; a true extrovert with amazing relationship building and people skills; extraordinary ability to provide a welcoming environment for our new hires and to contribute to our new employee experience.

Supports the training and skills improvement of new and existing employees of a call center hub.

Provide vILT as needed in alignment with an aggressive release schedule.

Support Learning Business Partner on deploying learning strategy.

Evaluate learning results; suggest modifications to curriculum as needed.

Create and update job aids, presentations, user and quick reference guides, and assessments as needed.

Remains current on training industry trends and incorporate them into training strategies as appropriate.

Desire and ability to grow Learning Business Partner skill set (identifying training opportunities, consulting with client on business goals, and performance improvement mindset); open to feedback and coaching from learning leadership and the business.


Qualifications

Bachelors degree in related field, or equivalent work experience, preferred

2 years experience in related field, preferred

Experience in virtual and in-person facilitation including proficiency in Zoom and Teams

Strategic thinking to ensure learning experiences are designed and delivered to address learners with various levels of program/product/industry knowledge/education.

Demonstrates knowledge of adult learning theories, principles and concepts, andragogy, instructional design theory, measurement and evaluation methods.

Microsoft Office Proficiency

Ability to work in a fast-paced, collaborative environment and deliver quality results within aggressive timeframes

Willingness to travel up to 10%

Must be willing to work Central Time Zone business hours


What is expected of you and others at this level

Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks

Works on projects of moderate scope and complexity

Identifies possible solutions to a variety of technical problems and takes action to resolve

Applies judgment within defined parameters

Receives general guidance and may receive more detailed instruction on new projects

Work reviewed for sound reasoning and accuracy