Date of Event/Shift: 

Start/End Date: TBD 

Monday- Friday 6:30am-3:00pm CST

Position & Job Details:  

Dispatcher - 16/hr

Dispatcher II – Key Responsibilities:

- Utilize GPS, Google Maps, and multiple mobile applications simultaneously.

- Serve as Market Lead and oversee Dispatcher I.

- Support driver onboarding and verify failures when necessary.

- Initiate driver discipline as required.

- Assign and manage Zendesk tickets.

- Communicate with clients through designated channels.

- Perform Dispatcher I duties when needed.

- Dispatch drivers to ensure timely, safe, and efficient pickups and deliveries.

- Answer incoming customer inquiries via phone and email.

- Provide high-quality support to customers and clients.

- Under direction of the Dispatch Team Lead, coordinate with client customer-service teams to resolve escalated issues.

- Collaborate with Driver Leads and Account Representatives to maintain delivery-service standards.

- Monitor and review routes; communicate with drivers as needed to meet or exceed client expectations.

This summary outlines primary responsibilities and is not all-inclusive of duties assigned to the Team Lead role.

General Requirements: 

  Customer Support/ Dispatcher

When working in a Customer Support position through Bluecrew, you may be expected to perform any and all of the following duties: 

 - Working independently or as a team to interface with customers, managers, and other employees to solve problems and provide excellent customer service.

- Sitting or standing for the duration of the shift.

- Some aspects of this job may be physically demanding- you may be expected to be on your feet to interact with customers. 

- You could be working in an office, warehouse, or field environment. 

- There may be a specific dress code, but if it is not listed, we recommend going in business casual for your first day until you have had a chance to establish the company preference with your supervisor.

- It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.