Date of Shift: 

Start/End Date: TBD 

Monday - Friday 3:00pm-11:30pm CST

Position & Job Details:  

Customer Service- $15/hr  

The Call Center Representative is the front line of support for Jitsu’s recipients, clients, and drivers and helps to ensure that recipients are satisfied with their delivery experience as well as aiding drivers in achieving 100% on-time delivery to meet client expectations.  

Primary Responsibilities:  

- Displaying and maintaining a courteous, professional and empathetic attitude toward all customers, drivers and clients.  

- Responding to customers, drivers, and client inquiries and requests via all communication channels: telephone, email, Slack, and chat in a timely fashion.  

- Escalating inquiries and requests, as necessary, to the appropriate department or individual to ensure all concerns are efficiently addressed and resolved.  

- Initiating outbound correspondence or calls to provide follow-up information to customers, drivers, and clients.  

- Actively participating in process improvement projects and supporting other team members and departments as assigned.   

- Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations.

- Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs.

- Documenting interactions, transactions, comments, and complaints handled throughout the workday