### Job Description A leading staffing company is seeking a skilled IT Support Technician to join a dynamic team focused on delivering exceptional technical support services. This role is ideal for someone passionate about troubleshooting, resolving IT issues, and providing excellent customer service in a fast-paced environment. The successful candidate will play a key role in maintaining the organization's technology infrastructure and ensuring smooth operational continuity. ### Requirements / Responsibilities - Laptop provisioning, configuration, and troubleshooting (Mac/Windows). - Support and deployment of Hexnode MDM across all devices. - General IT troubleshooting, including networking (Wi-Fi, switches) and connectivity issues. - Printer setup and support, including Zebra label printers. - Answer, triage, and escalate IT support tickets as needed. - Provide remote troubleshooting support. - Assist with occasional data entry tasks when not handling IT issues. - Support other IT assets such as TVs, Joan boards, meeting-room tablets, and related equipment. - Install software and answer general software-use questions for employees. - Set up user accounts and support onboarding in tools such as Slack, Asana, and other business applications. - Assist with offboarding tasks (account removals, device collection, etc.). - Travel between the two North Hollywood facilities as required.