IT Support Specialist

Our client based in Dallas, TX is seeking a dedicated IT Support Specialist to join their team on an onsite contract basis. This is a minimum one-year contract with potential for overtime.

Company Overview:

• Specializes in technology services
• Offers a range of IT solutions

Key Responsibilities:

• Configure and deploy desktops, laptops, phones, and printers for new and existing employees
• Provide prompt and effective responses to service requests via the ticketing system
• Troubleshoot and resolve hardware, software, and network issues on various platforms
• Support video conferencing and collaboration tools in meeting rooms
• Offer guidance and training to end users on equipment and software usage
• Document procedures, system setups, and solutions for future reference
• Assist with IT projects like system upgrades and software deployments
• Maintain and oversee local hardware inventory including shipping equipment when necessary
• Manage user accounts and access in Active Directory and related systems

Requirements:

• Proficient in Microsoft technologies, especially Office 365 and Active Directory (preferred)
• Experience with mobile devices, printing solutions, and Windows/MacOS environments
• Background in supporting executive or VIP-level users is advantageous
• Familiarity with collaboration tools like RingCentral, TalkDesk, or Cisco (preferred)
• Exposure to Microsoft Intune and Azure Autopilot is a plus
• Customer-centric approach with strong problem-solving skills
• Excellent organizational and multitasking abilities with great attention to detail
• Clear and professional communication skills, written and verbal
• Quick adaptability to new technologies and active participation in team projects

Benefits:

• Paid parking with access to downtown garage for events
• Discounted meal options
• Opportunity to work in a cutting-edge and collaborative tech environment

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Solid understanding of Microsoft technologies, with hands-on experience in Office 365 and Active Directory (preferred) Familiarity with mobile device support, printing solutions, and cross-platform environments (Windows and MacOS) Experience supporting executives or VIP-level users is a plus Knowledge of collaboration and communication platforms such as RingCentral, TalkDesk, or Cisco (preferred)