Intake Care Senior Representative
Pay Rate: $21/hour, paid weekly
Location: Fully Remote
Assignment Duration: Through May 2025, potential for extension/conversion pending performance, attendance and business need
Start Date: ASAP, pending completion of new hire onboarding
Benefits: Health, Dental, Vision

Role Overview:
This position is responsible for contacting members to inform and educate them on our medical management programs; conducting research, performing data entry, responding to inquires from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

Role Requirements:

• 1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems.
• 1 year experience with managed care system(s).
• Experience coordinating member needs, providing assistance to members, and analyzing member needs.
• Knowledge of medical terminology.
• Knowledge of managed care claims systems.
• PC proficiency including Microsoft Office applications.
• Customer service skills.
• Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues.

Preferred Role Requirements:

• College courses in computer science or the medical field.