Ace Handyman Services of West St. Louis County is hiring a Customer Service Representative!

Job Title: Customer Service Representative
Location: Ballwin, MO
Job Type: Full Time
Salary: $18.00 - $20.00 Per Hour
Reports To: Owner

About Us:

Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Customer Service Representative to join our growing team.

Position Summary:

The Customer Service Representative plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.

Key Responsibilities:

Office Management:

• Coordinate scheduling of appointments, and crew assignments.

• Maintain accurate records, including client files, and job documentation.

• Manage incoming and outgoing communications, including calls and emails.

Estimating:

• Review project plans, specifications, and customer needs to prepare accurate cost estimates.

• Source pricing for materials.

• Prepare and present written estimates and proposals to clients.

• Collaborate with sales and project management teams to ensure customer satisfaction.

• Track and update project costs, budgets, and change orders as necessary.

Requirements

• Proven experience in office management and/or estimating in the construction or home improvement industry.

• Strong knowledge of residential construction methods, materials, and pricing.

• Excellent organizational and multitasking abilities.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with scheduling software is a plus (e.g., ServiceTitan or Dispatch).

• Exceptional communication and customer service skills.

• Valid driver's license and reliable transportation.

Preferred Qualifications:

• Experience working with homeowners.

• Familiarity with CRM systems and project management tools.

Benefits

• Competitive salary and benefits package

• Opportunities for growth and professional development

• Supportive team environment

• Paid time off and holidays