Tailored Management
Eligibility Associate Representative - Remote
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Tailored Management is a global staffing firm that specializes in partnering with large organizations to provide contingent labor solutions in a VMS/MSP environment.
Job Description
Customer Service Representative
Posted: Monday, 6/30/2025
20 HOUR WORK WEEK/ MONDAY - FRIDAY
this position is remote
please follow your Client rate card
POSITION SUMMARY
Customer Service SR Representative effectively handles inbound calls from Client Medicare customers that are interested in changing from one Client plan to another. The successful candidate will be able to interact appropriately and efficiently with customers using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.
DUTIES AND RESPONSIBILITIES
Inbound calls from current customers seeking support to change to another Client Medicare product
Place outbound calls to customer to cross talk into another Client Medicare product
Maintain detailed knowledge of all products and procedures
Responds to all customers in a professional and courteous manner
Participates in meeting and/or committees as needed.
Maintain active license and appointment in all Client Medicare markets
Value all aspects of diversity
Exercise strict confidentiality in all matters
QUALIFICATIONS
Adaptable, flexible, and ability to manage through change
Goal oriented and personally accountable; resourceful and self-directed
Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment
Excellent listening and interpersonal communication skills
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Able to offer options and educate callers when appropriate
POSITION REQUIREMENTS
Minimum 1 year of experience working in a high volume call center environment
Insurance sales, Medicare Advantage preferred
Accurate data entry skills and attention to detail
Experience analyzing and solving customer problems required
Excellent verbal and written communication skills.
Intermediate or Advance proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Proven ability to work independently as well as a productive member of a team
this position is remote
please follow your Client rate card
POSITION SUMMARY
Customer Service SR Representative effectively handles inbound calls from Client Medicare customers that are interested in changing from one Client plan to another. The successful candidate will be able to interact appropriately and efficiently with customers using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.
DUTIES AND RESPONSIBILITIES
Inbound calls from current customers seeking support to change to another Client Medicare product
Place outbound calls to customer to cross talk into another Client Medicare product
Maintain detailed knowledge of all products and procedures
Responds to all customers in a professional and courteous manner
Participates in meeting and/or committees as needed.
Maintain active license and appointment in all Client Medicare markets
Value all aspects of diversity
Exercise strict confidentiality in all matters
QUALIFICATIONS
Adaptable, flexible, and ability to manage through change
Goal oriented and personally accountable; resourceful and self-directed
Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment
Excellent listening and interpersonal communication skills
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Able to offer options and educate callers when appropriate
POSITION REQUIREMENTS
Minimum 1 year of experience working in a high volume call center environment
Insurance sales, Medicare Advantage preferred
Accurate data entry skills and attention to detail
Experience analyzing and solving customer problems required
Excellent verbal and written communication skills.
Intermediate or Advance proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Proven ability to work independently as well as a productive member of a team
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