Description

As a Customer Service Representative at Veterinary Referral Associates, you will be the welcoming voice and friendly face for pet owners seeking quality care for their furry companions. Your key responsibilities will include answering phone calls, scheduling appointments, providing information to clients, and ensuring a smooth and positive experience for all visitors. A typical day will involve interacting with pet owners, handling inquiries, and working closely with our veterinary team to ensure the best care is delivered to our patients.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation and a passion for animal care.
• Ability to work well in a fast-paced environment.
• Basic computer skills and familiarity with appointment scheduling software.
• Detail-oriented with strong organizational skills.
• Willingness to work flexible hours, including evenings and weekends.

Nice to Have

• Previous experience in a customer service role, preferably in a veterinary or healthcare setting.
• Familiarity with veterinary terminology.
• Experience in handling cash and processing payments.
• Ability to work effectively as part of a team.

Benefits

• Competitive hourly wage ranging from $18 to $22.
• Paid Time Off to help you recharge.
• Growth Opportunities within the organization.
• Comprehensive Health Care benefits.
• Dental and Vision coverage.

About Veterinary Referral Associates

Veterinary Referral Associates is a top-tier specialty veterinary and emergency animal hospital located in Gaithersburg, MD. We are dedicated to providing comprehensive medical, surgical, and critical care services for pets. Our mission is to ensure every pet receives the exceptional care they deserve while fostering a supportive environment for pet owners. Our values center around compassion, excellence, and collaboration, making us a trusted partner in pet healthcare.