Description

As a Customer Service Representative at Classet, you will play a vital role in delighting our customers and resolving their inquiries. Your typical day will involve engaging with customers via phone, email, and chat, providing information, answering questions, and addressing any issues they may have. You will be the friendly voice that helps guide our customers, ensuring they have a positive experience with our services. Your problem-solving skills will shine as you tackle customer complaints and seek effective solutions, all while using our CRM systems for efficient communication and follow-ups.

Requirements

• Customer Service Experience: Minimum of 2 years in a customer-facing role such as retail, call center, or hospitality.
• Strong Communication Skills: Ability to communicate clearly and professionally through various channels including phone, email, and chat.
• Problem-Solving Ability: Proven experience in handling customer complaints and providing effective solutions.
• Basic Computer Skills: Proficiency with CRM systems, email, and basic data entry.

Nice to Have

• Experience in a fast-paced work environment.
• Knowledge of customer service best practices.
• Familiarity with customer feedback tools.

Benefits

• Competitive salary range of $22 - $24 per hour.
• Paid Time Off (PTO) to relax and recharge.
• Comprehensive Health Care and Dental benefits.
• Overtime Pay opportunities.
• No Weekend Work!
• Growth Opportunities for career advancement.
• On-the-Job Training to enhance your skills.

About Classet

Classet is dedicated to transforming the way companies engage with talent through seamless hiring solutions. Our mission is to speed up the hiring process with instant interviews, fostering connections that benefit both employers and job seekers. With a commitment to innovation and quality service, we believe in empowering our team members and encouraging their growth within the company. Join us in our journey to redefine the hiring experience!