Frontline Source Group

Customer Service Representative - Missouri City

Missouri City, TX

Established in 2004 by President and CEO Bill Kasko, Frontline is one of the fastest-growing placement firms in the nation. Our success stems from our belief in building strong partnerships with our clients and operating as an extension of their internal hiring team.

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Job Description

Customer Service Representative

Posted: Sunday, 11/9/2025

Join our dynamic eCommerce team located in Missouri City, TX as a Customer Service Representative. Showcase your exceptional problem-solving abilities to effectively address customer inquiries and deliver unparalleled service. Apply now for this temporary 2-month contract role.

Company Profile:

Expanding eCommerce division within a thriving and innovative organization
Collaborative work environment housed in a brand-new office facility
Engaging initiatives aimed at fostering customer growth and reactivation

Customer Service Representative Role:

The Customer Service Representative will be instrumental in nurturing and enhancing customer relationships by providing exceptional service and proactive communication. In addition to managing inbound calls, emails, and chats, this role will focus on a specialized project to reconnect with former customers, introduce new offerings, and drive repeat business.

Reconnect with dormant customers to understand their needs and reintroduce products
Communicate updates on new and existing products, promotional campaigns, and discount opportunities
Thoroughly document all customer interactions and follow-up actions
Assist with additional customer service projects as delegated

Customer Service Representative Profile:

High School Diploma or equivalent qualification required
Minimum of 2 years of prior customer service experience, with eCommerce or retail background preferred
Proficient in data entry and computer operation
Outstanding telephone etiquette and strong communication skills
Positive demeanor and ability to excel in a collaborative team setting
Exceptional multitasking capabilities and adept at problem-solving
Enthusiastic and energetic about engaging customers and fostering loyalty

Features and Benefits while On Contract:

Explore our comprehensive benefits package beyond the standard offerings typically provided by staffing agencies. Visit our website's Candidate Benefits tab for a detailed list.

Client's Features and Benefits:

Medical coverage
Dental and Vision benefits
401K plan with matching contributions
Generous 4-week Paid Time Off (PTO) allowance

CSR, Call Center, Outbound Calls, E-Commerce, inside sales

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

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