Approved BR of ***

posting is for the below candidate's:

Virgina Engleman
Consuelo White


Health Benefits Solutions -
Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans. Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.

Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule below once training is completed. Please make sure the potential candidate's understand training will be 1st shift.

Shifts-
o Monday, Thursday, Friday, Saturday 4x10 schedule - 8:00 PM - 6:30 AM ( overnight)

REQUIRED skills-
REQUIREMENT of 2 or more years of customer service experience and below skills.

Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
Positive attitude that embracing coaching as an opportunity to improvement in current role
Ability to handle confidential matters and sensitive information in a responsible manner.

Ambitious and self-motivating

Talking points to have with candidates before submitting to req on expectations-

Cell phones ( manager will discuss designated locations for calls and times calls can happen)
Dress code (professional business casual attire)
Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/ work on the daily)
Punctuality (16 hours within first 90 days allotted)

MUST be able to work in a virtual setting on site during training.