Position Details:
Role: Customer Service Representative
Location: 9000 SOUTHSIDE BLVD BLDG 400 Jacksonville FL USA 32256-0787
Pay Rate: $21.00/hour (paid weekly)
Contract: Initial 12-month contract
Benefits: Access to health benefits
Interviews: In person

Shifts-
Monday - Friday 8H 30L 10:30 AM - 7:30 PM EST
Monday - Friday 8H 30L 11:30 AM - 8:00 PM EST
Monday - Friday 8H 30L 12:00 PM - 8:30 PM EST
Monday - Friday 8H 30L 12:30 PM - 9:00 PM EST
Mon, Tue, Wed, Fri, Sat 8H 30L 10:00 AM - 6:30 PM EST
Mon, Tue, Wed, Fri, Sat 8H 30L 10:30 AM - 7:00 PM EST

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Description:

Department- 401K
Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.

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Required Skills

• Excellent interpersonal skills and a proven ability to effectively service and resolve client inquiries.
• REQUIREMENT of 2 or more years of call center customer service experience, preferably in financial/banking industry
• HS Diploma
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating.
• MUST be able to work in a virtual setting on site during training.
  
  #TMCS