Description: Max pay rate - ***/hr
Location: United States; Warwick, RI.
Virtual Role with In-Person Training.

New Hires must live within a commutable distance of our Warwick location and must be able to come in on an as-needed basis as determined by ***. Must be available for the full duration of in office training from August 11th, 2025 - September 8th, 2025, Hours of training: 8:30am - 5pm EST Monday - Friday
Hours post training: Must be available 8am - 11pm Monday through Friday.

Will receive a consistent schedule within that time frame after training.

Essential Skills and Experience:
- 1-2 years of experience call center preferred - will also consider those with customer service experience.
- Must have intermediate computer literacy/proficiency
- Must be able to multi-task/operate multiple screens while speaking with customers.
- Microsoft office experience strongly preferred.

Key Responsibilities: At all times enhance and strengthen relationships between the customer and ***. Customer Care Advocates are expected to perform these responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills. Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. Servicing customers who possess a *** policy by responding to requests via telephone. Research and respond to requests and discuss options regarding various aspects of the policy and procedures. Assist with site access and refer requests for other policy modifications to appropriate areas Essential Business Experience and Technical Skills:

Required: New hires should live in a commutable distance from the site the role is posted in.
High school diploma or GED equivalent.
Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET).
Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc.
Experience accessing and navigating up to 10 electronic systems to provide complete response.
Must possess a professional and engaging phone voice and demonstrate a true desire to help people.
Preferred: Previous Call Center experience preferred.
Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products.
Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette.
Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of ***
Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home.
Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need.

Custom Fields:
Name: Product Number
Value: 001000

Name: Onshore/Offshore
Value: Onshore

Name: Project Name (If Applicable)
Value: None

Name: Country
Value: UNITED STATES

Name: GL Account
Value: ***

Name: Building Access Dropdown
Value: Yes

Name: On Site/Off Site
Value: Hybrid - Split arrangement between *** Office and non-*** location; typically 3 days per week in *** office

Name: *** Systems Etc Dropdown
Value: Yes

Name: Business Unit
Value: 01300

Name: City
Value: WARWICK

Name: ***LaptopDropdown
Value: Yes

Name: State
Value: RHODE ISLAND

Name: Operating Unit
Value: 09000000