Description: Max pay rate: ***/hr
Customer Care Advocate -Virtual – Group Life Products
Location: Must be located within one hour of Oriskany, NY & Cary, NC
Training type: Virtual

Requirements:
Assignment is virtual, including training. Associates still need to be able to report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, poor etc). Hiring out of both Oriskany, NY and Cary,NC you would report to the nearest office.
Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed and ability to use ethernet is required).
Able to use video during interviews, coaching, weekly huddles, and virtual training.
An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
No time off planned during training until end of nesting.
Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

Timeline
Anticipated Class Start Date:
Virtual training
Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
Onboarding: First 3 Days
Training Dates: 8/27/2025 – 10/07/2025
Nesting: 10/08/2025-10/21/2025


**Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. Behaviors consist of:

Attendance Ability to use reference materials
Class Participation Interpersonal skills
Grasp of Material Decision making
Confidence Level Ownership of learning
Technical Skills Adaptability and flexibility


Equipment Coordination:
For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to *** within a week of your assignment ending.

Responsibilities / Expectations: Respond to customer requests via telephone, providing excellent service to *** s customers who have or are looking to obtain a Life insurance policy through their employer. Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Below are some common topics associates can expect to discuss with our customers:

Enrolling or changing their life insurance amount
Confirm or change beneficiary
Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
How to continue coverage when retired/leave employer
Status of customer requests
Billing inquiries

Custom Fields:
Name: Business Unit
Value: 01300

Name: Onshore/Offshore
Value: None

Name: Building Access Dropdown
Value: Yes

Name: ***LaptopDropdown
Value: Yes

Name: Country
Value: UNITED STATES

Name: On Site/Off Site
Value: Virtual - Working full-time in non-*** location

Name: City
Value: None

Name: *** Systems Etc Dropdown
Value: Yes

Name: Project Name (If Applicable)
Value: None

Name: GL Account
Value: ***

Name: State
Value: None

Name: Operating Unit
Value: 09000000

Name: Product Number
Value: 001000