Tailored Management
Customer Service Rep - Senior - Remote
Hometown, IL
Tailored Management is a global staffing firm that specializes in partnering with large organizations to provide contingent labor solutions in a VMS/MSP environment.
Job Description
Customer Service Rep - Senior
Posted: Tuesday, 6/10/2025
Description: **100% remote position - including training***
Training schedule: M-F 9:00am - 5:30pm EST - for two weeks, plus 1 week of nesting. Will not be able to miss class/training for any reason.
Then a fixed schedule 12:30pm - 9:00 pm , M-F, one weekend a month on a rotating schedule.
Class start date is 7/28/2025
***Pay rate to candidate is ***/hr***
Required:
****Must have current active resident property and casualty insurance license - General P&C, NOT Personal Lines - in a minimum of 35 states, but preferably all 50 D.C.****
****Licenses must remain active throughout duration of assignment****
- 2 plus years sales experience
- Proven attendance reliability.
- Flexible schedule requirements, with the ability to work evenings and weekends.
Inbound Sales Rep
Role Value Proposition:
***'s Inside Sales Representative will work directly with pet parents to provide solutions for their pet insurance needs in a call center environment. He or she will manage and optimize inbound calls as well as other leads to increase policy sales. The Sales Agent will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer.
Key Responsibilities:
Manage inbound email, chat and phone inquiries from pet parents for the purpose of selling pet insurance policies.
Manage time and other resources to ensure sales goals are met consistently.
Handle all interactions promptly and effectively to minimize wait times.
Build rapport with potential customers to reinforce the value of ***'s brand and our pet insurance products.
Build strong knowledge of products and services offered.
Essential Business Experience and Technical Skills:
Required:
High school diploma or GED
2 plus years sales experience
Proven attendance reliability.
Flexible schedule requirements, with the ability to work evenings and weekends.
Preferred:
Proven sales success within an inbound service environment, preferably a direct sales environment.
Insurance industry sales experience
Service industry and/or Contact Center experience
Ability to operate in a fast-pace, multi-tasking environment with deadlines.
Strong written, verbal, interpersonal, and phone communication skills.
Excellent tracking, follow-up, negotiating, and relationship building skills.
Demonstrated ability to consistently overcome objections.
Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
Proven history of adherence to corporate policies, procedures, and guidelines.
Strong computer background using MS Word, Excel, and Internet.
Custom Fields:
Name: Building Access Dropdown
Value: No
Name: Country
Value: UNITED STATES
Name: GL Account
Value: ***
Name: Operating Unit
Value: 09000000
Name: State
Value: None
Name: *** Systems Etc Dropdown
Value: Yes
Name: Business Unit
Value: 01300
Name: City
Value: None
Name: Project Name (If Applicable)
Value: None
Name: On Site/Off Site
Value: Virtual - Working full-time in non-*** location
Name: Product Number
Value: 001000
Name: Onshore/Offshore
Value: Onshore
Name: ***LaptopDropdown
Value: Yes
Training schedule: M-F 9:00am - 5:30pm EST - for two weeks, plus 1 week of nesting. Will not be able to miss class/training for any reason.
Then a fixed schedule 12:30pm - 9:00 pm , M-F, one weekend a month on a rotating schedule.
Class start date is 7/28/2025
***Pay rate to candidate is ***/hr***
Required:
****Must have current active resident property and casualty insurance license - General P&C, NOT Personal Lines - in a minimum of 35 states, but preferably all 50 D.C.****
****Licenses must remain active throughout duration of assignment****
- 2 plus years sales experience
- Proven attendance reliability.
- Flexible schedule requirements, with the ability to work evenings and weekends.
Inbound Sales Rep
Role Value Proposition:
***'s Inside Sales Representative will work directly with pet parents to provide solutions for their pet insurance needs in a call center environment. He or she will manage and optimize inbound calls as well as other leads to increase policy sales. The Sales Agent will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer.
Key Responsibilities:
Manage inbound email, chat and phone inquiries from pet parents for the purpose of selling pet insurance policies.
Manage time and other resources to ensure sales goals are met consistently.
Handle all interactions promptly and effectively to minimize wait times.
Build rapport with potential customers to reinforce the value of ***'s brand and our pet insurance products.
Build strong knowledge of products and services offered.
Essential Business Experience and Technical Skills:
Required:
High school diploma or GED
2 plus years sales experience
Proven attendance reliability.
Flexible schedule requirements, with the ability to work evenings and weekends.
Preferred:
Proven sales success within an inbound service environment, preferably a direct sales environment.
Insurance industry sales experience
Service industry and/or Contact Center experience
Ability to operate in a fast-pace, multi-tasking environment with deadlines.
Strong written, verbal, interpersonal, and phone communication skills.
Excellent tracking, follow-up, negotiating, and relationship building skills.
Demonstrated ability to consistently overcome objections.
Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
Proven history of adherence to corporate policies, procedures, and guidelines.
Strong computer background using MS Word, Excel, and Internet.
Custom Fields:
Name: Building Access Dropdown
Value: No
Name: Country
Value: UNITED STATES
Name: GL Account
Value: ***
Name: Operating Unit
Value: 09000000
Name: State
Value: None
Name: *** Systems Etc Dropdown
Value: Yes
Name: Business Unit
Value: 01300
Name: City
Value: None
Name: Project Name (If Applicable)
Value: None
Name: On Site/Off Site
Value: Virtual - Working full-time in non-*** location
Name: Product Number
Value: 001000
Name: Onshore/Offshore
Value: Onshore
Name: ***LaptopDropdown
Value: Yes
Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.