Coordinator, Content Operations 

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL, and with offices in Brooklyn, Nashville, and Bogota,  Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more.  Not only do we want to work with some great and prolific creators, we want to also work with creative, passionate, positive, and forward thinking individuals.  Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company,  we want to have an environment that is inclusive, diverse, and accepting so that everyone,  regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The Coordinator, Content Operations will work full time remotely out of our Colombia location and will come with some cool perks, as well as ensuring that as an individual, you have the proper work/life balance. 

In a Nutshell // 

The  Coordinator, Content Operations will play a pivotal role in streamlining the content  operations processes to enhance the quality of the content.   This role will help align all elements of  the content lifecycle from start to finish to help ensure accuracy, process improvement, minimize  errors, and improve efficiency.   The  Coordinator, Content Operations will also be responsible for analyzing and monitoring the effectiveness of content delivery, taking appropriate action and providing service recovery as needed. 

Compensation: $3,025,000.00 - $3,932,500.00 COP Monthly  

What you will do // 

• Monitor, troubleshoot, and take appropriate action with:
  • Pending Deliveries
  • Unresolved Delivery Errors
  • Failed Takedowns
  • Delivery Throughput
    • Improve delivery procedures and suggest delivery system  improvements wherever possible

• Execute scripts or manual workflows when necessary to repair errors
• Create, modify or run SQL queries to gather metrics or investigate errors
  • Respond to and action DSP Notices/Reports/Errors
• Monitor UPC and ISRC usage and take appropriate action as needed
• Assist with DSP relations
  • Assist with collecting information about our  DSP network,  information pertaining to potential pain points, opportunities, new features/products, etc.
• Assist with the collection, organization and maintaining of current DSP  documentation and resources including:
  • XSD and XML specs
  • Contacts
  • Partner List (Monday and on Website)
    • White Label Partners

• Delivery Methods
• Delivery Specs
• DDEX Specs
• New Genres & Genre Mapping

• Document the ingestion process of each DSP partner.
• Coordinate the loading of back catalogs from clients, leveraging freelancers and/or employees.
• Escalate situations as needed to the Manager, Content Operations.

What you need to have //

• High School Diploma or GED
• Bilingual proficiency in English and Spanish
• 3 years of related experience in technical or support functions involving systems.
• Music industry experience
• Customer service experience
• Experience collaborating with  G  Suite apps, including  Google  Docs,  Google  Sheets,  and Google Slides.
• Deep passion for emerging music.
• Excellent written and oral communication skills.
• Energetic and dynamic personality that enjoys human interaction and building relationships quickly. 
• Professionalism and respect for others.

What will set you apart //

• Bachelor’s Degree in computer science, a technical discipline or equivalent
• 3 years of content operations experience
• Strong relationship with Digital Service Providers (DSP)
• Some experience with databases, including running SQL queries
• Proficiency in Microsoft Excel, including advanced functions and data manipulation.

Additional Insights // 

• This position reports directly to the Manager, Content Operations.

About Symphonic Distribution

Symphonic Distribution enables content creators to fully maximize their music’s revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors just like us to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website at www.symdistro.com