Description: Bill Rate: ***/hr max
Remote; PST Only

60% marketing, 40% compliance:

The Client Solutions Manager (ie Compliance Support Lead) is responsible for managing strategy, direction, coordination and execution of a program aimed to provide proactive, white-glove compliance support to strategic partners, specifically focused on integrity and privacy. Everyone is an owner on the team, so running a program or project also includes tracking and monitoring of project progress with regards to deadlines and needs, assisting in scheduling and logistical coordination, communicating frequently with team members and management, writing summaries and sending status updates. This is an exciting opportunity to work directly with 3rd parties (big name partners) supporting them and providing education and support regarding critical integrity and privacy requirements. The projects ultimately support the success of the developers in the ecosystem, ensuring they have the necessary information to stay compliant and ensure safe and positive experiences for users.

Job Responsibilities:
Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
Directly interfaces with third parties and key strategic partners on a frequent basis, providing 1:1 support on important compliance requirements.

Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions
Admin: coordinates deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
Assist business, Compliance, and other control function partners in responding to client escalations by conducting, compiling and presenting research as required.
Attends all staff meetings pertaining to project and lead meeting agenda and actioning follow ups
Sending recaps and updates to key stakeholders to update progress on key program metrics
Collaborate with various stakeholders - policy, legal, product, eng, data science, dev ops - providing solutions and ways to improve the operations and delivery of the compliance requirements to the partners.

Skills:
Works well independently and is a strong team player.
Previous program management, customer service experience or operations experience
Management of complex, high visibility relationships with third parties
Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
Comfortable leading meetings with key strategic partners and troubleshooting any issues
Ability to present updates in large team meetings.
Computer knowledge and various programs such as google suite, excel, project management tools like Asana
Any previous experience working in the field of integrity, compliance would be helpful in this role

Sample day in the role:

Review client/partner list with upcoming regulatory requirements
Set up phone calls with said partners, prepare for the conversations by reviewing previous documentation regarding compliance, review speaking notes, prepare partner facing documentation
Internal team stand-up sharing progress, wins, challenges
Review new questions from partners and work with SMEs to get answers, document for future reference and share with other Compliance support leads.

Qualifications:
Client Solutions Manager (Compliance Support Lead) with 2-6 years of experience in program management, customer service, or operations.
2-4 years of experience in program management, customer service, or operations.
Bachelor's degree in technical, liberal arts, or business-related field.
Experience managing high-visibility partnerships that are complex and rewarding.
Previous experience working in the tech industry is preferred.
Familiarity with integrity and compliance requirements would be beneficial.
Experience managing high-visibility partnerships that are complex and rewarding



Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.