Start Dates Assigned: 7/14 and 7/21
Location: 100% WFH-Remote
Schedule: Must be able to work any 8hr shift between 7AM-7PM (CST) as assigned.
Onboarding Training schedule will be 8AM-5PM (CST) Training typically lasts for first 4-6 weeks of the assignment. Virtual attendance is mandatory.
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of ***, helps specialty pharmaceutical manufacturers have a greater connection to the patient experiences through maximization of efficiency, productivity, and quality. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before.
Duties
Applies acquired job skills and company policies and procedures to complete assigned tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with Supervisor or senior peers on complex and unusual problems
Accountabilities in this role
Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
Resolve patient's questions and concerns regarding patient journey status
Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow-ups or confirmations
Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
Interact with the patient referral sources, which may include healthcare providers, to process new applicants
Steward patient accounts from initial contact through final approval/denial

Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff.
Ability to type a minimum of 40 WPM.
Ability to transcribe (type) accurate notes while speaking to customer.
Strong Microsoft Products experience required.
Ability to navigate video conferencing tools such as Microsoft Teams and Zoom.
Strong video conferencing experience.
Must have the ability to work via video conferencing as required by leadership.
Strong communication skills, both written and verbal. Strong attention-to-detail and quality documentation
Exceptional, professional verbal communication skills with friendly, empathetic, and patient centric focus
Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
Continuous learner with a desire to move into a senior level role
Solid work-ethic and driven to achieve daily/weekly metrics
Strict adherence to company attendance policies

High School education required
2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
Knowledgeable of insurance billing methods and general pharmacy operations a plus

REMOTE DETAILS: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment Inability to meet these requirements at any time may result in termination of the contract / employment.