Job Posting Title: Senior Coordinator, Performance Monitoring
Job Description Summary

Job Description
What Individualized Care contributes to ***

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of ***, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.
What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

In-depth knowledge in technical or specialty area

Applies advanced skills to resolve complex problems independently

May modify process to resolve situations

Works independently within established procedures; may receive general guidance on new assignments

May provide general guidance or technical assistance to less experienced team members


Accountabilities

Demonstrates knowledge of quality systems and approaches.

Demonstrates an understanding of the relevant regulations, standards and operating procedures.

Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.

Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.

Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.

Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.
Qualifications

Adverse Event reporting experience preferred

Adverse Event Reconciliation Process experience preferred

Pharmaceutical Non-AE QC Process experience preferred (including fax redactions, call transcriptions and data collection)

Call Monitoring Experience preferred

HS Diploma, GED or technical certification in related field or equivalent experience, preferred

3 years experience in related field, preferred

Must be able to work 7am-7pm CT Monday - Friday

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second)

Upload speed of 5Mbps (megabyte per second)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment