Duties:
How You ll CREATE:
The Business Process Change (BPC) team acts as a critical bridge between the Global Technology and Administration teams, ensuring smooth transitions and effective adoption of new systems and updates. This team is responsible for managing key aspects of the change process including: User Acceptance Testing, System Update Communication, Development Prioritization, System Training & Product Rollout and Product Support.Job duties may include but are not limited to:
Reviewing incoming ticket feedback & following up on testing tickets
First drafts on communications
Training center & training videos
Monitoring product adoption dashboards
Provide first-line user support for live products
Product issue tracking
Skills:
Ideal candidates will have:
Experience in writing communications/newsletters and video editing
Proficiency in SQL is a plus
Education:
Bachelor's degree preferably in Music Business, Computer Science, Marketing, or related fields.