Job Title: Business Analyst III
Location: 58 South River Drive Tempe AZ USA 85281 or Dallas, TX (Hybrid – 3 days in office, 2 days remote)
Interviews: In Person
Pay Rate: $39.00/hr
Contract Length: 12 months Contract extension or conversion to FTE based on performance, attendance, and business need

Job Description
The Business Analyst III is responsible for managing client inquiries and escalations within the mortgage servicing domain, ensuring timely resolution and maintaining compliance with regulatory guidelines. This role involves strong analytical skills, collaboration with internal and external stakeholders, and the ability to thrive in a fast-paced, high-volume environment.

Primary Responsibilities:

• Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
• Collaborate with internal teams and senior management to coordinate responses and follow-ups.
• Monitor internal reporting tools to identify and manage new inquiries and escalations.
• Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
• Partner with external vendors to track and respond to escalations efficiently.
• Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
• Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
• Offer backup support to other members of the Servicing Oversight team as needed.
• Contribute to ad hoc projects and assist management with servicing oversight initiatives.
• Perform additional duties as assigned by management.

Preferred Experience:

• 3 to 5 years of experience in client services and mortgage servicing, including loan onboarding, loan administration, and default management.
• Preferred 1 years of management or supervisory experience.
• Hands-on experience with escrow, insurance and tax tracking, and payment processing.
• Working knowledge of applicable regulatory guidelines related to mortgage servicing.
• Proven ability to adhere to turnaround commitments in a high-volume environment.
• College degree preferred.

Skills Required:

• Excellent organizational skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Windows environment.
• Preferred knowledge of mortgage servicing tools such as MSP and Director.
• High attention to detail, accuracy, and strong multitasking ability.
• Team-oriented mindset with the ability to work independently in a fast-moving environment.

Should you accept an offer for an opportunity with this client, we do require a background check, fingerprinting, employment verification for the past 7 years and verification for your highest level of education completed. You may be required to provide documentation such as the staffing agency name(s), IRS Wage and Income Transcripts, or your diploma to help us verify this information.

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