HireArt is helping A Top Ride-Hailing Company find customer service-oriented individuals that will represent the company as Brand Ambassadors at the Outside Lands Music Festival at Golden Gate Park in San Francisco, CA.

You will be responsible for being on-site at the following times:

• Friday, August 8, 2025: 7:00 PM - 12:00 AM

• Saturday, August 9, 2025: 7:00 PM - 12:00 AM

• Sunday, August 10, 2025: 7:00 PM - 12:00 AM

In this role, you will be focused on representing the company brand, guiding riders to the pickup location, signing up new riders, and providing any feedback to the team on rider sentiment.

As a Brand Ambassador, you will:

• Customer Service:

  • The ultimate people person—quick to create a world-class experience for drivers and riders 

  • Cheerful, magnetic personality—a natural helper

  • Direct riders to designated pickup location

  • Promote downloading the company app for new customers

  • Encourage attendees to visit the lounge and use the provided charging stations

  • Hand out free hydration products that will be provided at the lounge

• Offer basic tech support to riders, including:

  • Downloading the app

  • Restarting the app

  • Guiding them to the ‘Help’ button for additional concerns

• De-escalate and diffuse tense situations while keeping a cool head for any unexpected interactions

Requirements

• 1+ years of experience in customer service with the ability to be on your feet throughout your shift

• A general understanding of the ridesharing industry 

• Accountable self-starter with excellent organizational skills, attention to detail, and problem-solving capabilities

• Adaptable to fluid environments

• Strong communication skills

Commitment: This is a 3-day contract position staffed via HireArt. This position will be on-site and available to candidates local to the San Francisco, CA area.